WebCSM allows you to create several different types of Forms for each Business Object, including: . Regular Forms: Main Form or Forms for the Business Object. By default, each Business Object has one Default regular Form; … WebJan 31, 2024 · CSM 10.0.0. Use the Service Form to define and manage your Services. The Service Form is made up of four main areas: Default Form: Displays Service name, status, and Created By information. Form Arrangement: Dynamically displays linked records (Child Records) that are in a relationship with the parent Service record.
Specifics Forms - Ivanti
WebOct 26, 2024 · You will need to edit the ‘view-only form’ for the portal to include the specifics information. 1. Within the Admin client, o pen new blueprint. 2. Change the view to Portal Default. 3. Select Incident – ‘Edit view-only form’ 4. There you can add the specifics information by copying and dragging an embedded form to the view-only … WebMar 3, 2024 · Added support for the "Specifics" form within Cherwell ticketing integration. We are now able to add "Cherwell Specifics Field Names" within the Cherwell ticketing integration. This does require configuration by Kenna Support so please contact support or your CSE if you would like to set this up. Incorporated Mitre’s CWE 4.1 update i then shall live gaither
How to Create a Specifics Form in Cherwell - YouTube
WebSep 3, 2014 · This BEYOND20 video shows how to add a New Logical Field from the Form View in Cherwell Service Management (CSM). WebSep 26, 2014 · Answer 6: • Everything in CSM is configurable, including the Desktop Client GUI. • Click Tools>Options to access User settings: Display, Task Pane & Search, … WebUsing Specifics forms allows the Service Desk to capture the exact data to determine a resolution more quickly by either asking scripted questions to lead to the appropriate answer or capture the correct data for subsequent support teams involved in the functional escalation process. CSM provides OOTB Specifics forms for each Service: i then shall live gaithers